A Practical Guide to Organizational Ombuds: How They Help People and Organizations - Charles L Howard cover
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A Practical Guide to Organizational Ombuds: How They Help People and Organizations - Charles L Howard

by Charles L Howard

ISBN
9781639050536
Publisher
American Bar Association
Condition
$125.99 one-time purchase · 15% restocking fee on returns

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A Practical Guide to Organizational Ombuds: How They Help People and Organizations Charles L Howard ISBN 9781639050536

Many individuals and organizations have limited understanding of organizational ombuds and how these programs function. When asked to create an ombuds program, leaders often question the necessity of adding another overhead expense that does not directly generate revenue. They want to know the real value these programs bring and may be skeptical about claims of confidentiality and the ability of an ombuds to operate independently—especially when the ombuds is an employee of the organization.

This book serves as a practical guide for anyone seeking to understand ombuds programs and their operations. Part I addresses the challenging questions the author has encountered over the years: what an organizational ombuds office is, why it meets needs that other functions cannot, why confidentiality is critical, and why the office’s structure is essential for maintaining that confidentiality. Part II presents real, anonymized stories from actual ombuds practitioners—examples that are neither hypothetical nor composite. These stories vividly demonstrate the unique value that ombuds programs provide, offering concrete insights far beyond abstract discussion.

A Practical Guide to Organizational Ombuds: How They Help People and Organizations Charles L Howard ISBN 9781639050536, 978-1639050536 & 978-16390-50536

Author
Charles L Howard

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