Contact FrugalText

How can we help, counsel?

Questions about a rental, an order, or a buyback quote? Send us a note and a real human will write back. Most messages get an answer within 2 business days.

Order help Shipping, tracking, missing package Rental question Due dates, extensions, returns Buyback quote Sell a book back to us General inquiry Anything else on your mind

Prefer email? Write to info@frugaltext.com and we'll take it from there.

Send a message

Tell us what's on your mind

Keep it short or give us the full story. Either way, we read every message.

Common Questions

Quick answers before you hit send.

  1. Where is my order?

    Your shipping confirmation email has the tracking link, and every order is listed under Orders in your account dashboard. If tracking has not moved in a few days, email us and we will chase it down.

  2. How fast will I hear back?

    A real person answers every message, usually within 2 business days. Messages sent over the weekend get answers early in the week.

  3. My book arrived damaged or it is the wrong edition. What now?

    Email us within 7 days of delivery with your order number and a photo. We will send a replacement or a refund, and the return label is on us.

  4. How do I return my rental?

    Print the prepaid label from your account dashboard, box the book, and drop it at the carrier. The carrier scan date counts as your return date.

  5. I cannot log into my account.

    Use the Lost Password link on the login page to reset by email. If the reset email never lands, check spam, then write to us and we will sort it out.

  6. Do you have a phone number?

    We are email only: info@frugaltext.com, Monday through Friday, 9am to 6pm ET. It keeps prices down and gives you a written record of every answer.

Not seeing your question? Email support