Description

Advanced Guide for Mediators Susan Nauss Exon ISBN 9780769862781

Mediation is a highly flexible and effective dispute resolution process. It provides a safe, neutral space where parties in conflict can work toward resolving their differences on their own terms with the guidance of a third-party mediator. While numerous texts exist to train new mediators—covering mediator roles, stages of mediation, negotiation theory, ethics, and communication skills—experienced mediators often seek more advanced guidance to refine and expand their practice. This book addresses that need.

Chapter 1 offers an overview of mediation, reinforcing foundational knowledge and skills typically covered in introductory training. Chapter 2 emphasizes the critical role of preparation, focusing on how mediators can guide parties and their representatives to prepare effectively for mediation, beyond the basic convening process. Chapter 3 builds on core negotiation principles, highlighting the importance of approaching negotiation systematically and objectively.

Several chapters explore advanced topics that may only be briefly introduced in basic training. Chapter 4 examines apology and forgiveness, providing strategies for mediators to help participants use these concepts authentically and effectively. Chapter 5 addresses the dynamics of trust, while Chapter 6 explores key mediation values and ethical standards that guide mediator conduct. Chapter 7 delves into advanced ethical considerations, including mediator manipulation, informed consent, and good faith participation by the parties. Chapter 9 focuses on mediator malpractice and individual accountability, whereas Chapter 10 addresses quality control and standards for the mediation field as a whole.

Chapter 8 takes a unique approach, presenting a series of vignettes that pose tactical dilemmas for mediators. Guest contributors respond to each scenario, demonstrating the diversity of perspectives and strategies within the mediation community.

Finally, Chapters 11 and 12 explore emerging and progressive aspects of the field, covering online dispute resolution (ODR) and the evolving nature of mediation practice.

Advanced Guide for Mediators Susan Nauss Exon ISBN 9780769862781, 978-0769862781 & 9780327183952

Author
Susan Nauss Exon