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The Law Firm Client Service Interview Playbook - Beth Marie Cuzzone
Product details
Description
The Law Firm Client Service Interview Playbook Beth Marie Cuzzone ISBN 9781639050260
When a client hires an attorney, there’s an unspoken expectation: the lawyer will be competent and deliver results. Yet in today’s competitive legal landscape, competence and quality work alone aren’t enough to make a firm stand out. So how do you differentiate yourself? The answer is simple: focus on creating a truly positive experience for your clients.
One of the most effective ways to achieve this is through client service interviews. By speaking directly with clients, you can gain valuable insight into how well your firm is meeting their needs and uncover opportunities to enhance their experience. This firsthand feedback can reveal possibilities that might otherwise go unnoticed and help your firm rise above the competition.
This step-by-step guide provides everything you need to implement client service interviews as part of your firm’s client relationship strategy, equipping you to strengthen relationships, build loyalty, and set your firm apart.
The Law Firm Client Service Interview Playbook Beth Marie Cuzzone ISBN 9781639050260, 978-1639050260 & 9781639050277
Authors
Beth Marie Cuzzone
Jill Zwetchkenbaum
Details
- ISBN
- 9781639050260
- Publisher
- American Bar Association
- Publication Date
- October 2023
Condition Guide
Every FrugalText book is graded by our receiving team before it ships. Conditions describe cosmetic state only - content is identical across tiers.
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Acceptable
Readable throughout. Expect highlighting, margin notes, and wear on cover or spine. Best price for the same page numbers.
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Good
Minor highlighting or notes. All pages intact. Cover shows light shelf wear.
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Very Good
Little to no writing. Binding tight. Looks barely used.
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Brand New
Unused and unmarked. Shrinkwrapped when available from the publisher.
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Brand New + eBook
Brand new print copy plus the publisher's eBook and supplemental digital access, where offered.
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